One of the most daunting challenges facing after-sales product support and repair organizations is how to effectively manage the differentiation of processes/operations based on unique product design, sales vendor, customer warranty entitlement, technician skills, etc. Yes, the combinations are infinite and can be overwhelming, however, with the ServiceCentral platform, they are completely manageable via the […]
Category: Products
Our Solution: The Retail Service Management Process (Infographic)
Optimize Retail Repair Operations with Our Customizable Solution Click Image for Full Resolution Why Choose the ServiceCentral Platform? When it comes to effective after sales service and repair of products, retail service management can present unique challenges for your organization. Connecting disparate, but integral, systems and service networks, often times located in different cities in […]
Heartbleed Response
ServiceCentral does use Secure Socket Layer (SSL) technology to protect transactional information for our hosted customers. We have reviewed our technology infrastructure and the Heartbleed vulnerability does not impact our hosted operations due to the architecture we have in place.
ServiceCentral Strengthens Their Service Management Software Suite with Inventory
ServiceCentral’s InventoryManager enables maximum control over stock and consumption of all parts and equipment associated with returns, service, and repair management operations. InventoryManager is the newest module to complement ServiceCentral’s service management software suite.
ServiceCentral Responds to the Post-Sales Product Service and Repair Needs of International Businesses with a Multilingual Capable Service Management Software Suite
ServiceCentral strengthens their Service Management Software with the ability to function in multiple languages and utilize multiple currencies within the same client installation. This feature is a key competitive differentiation for international businesses as they look to globalize post-sales service management of products and convert the service chain from cost center to profit stream.
ServiceCentral releases ServiceManagement, Return and Repair Suite™ Ver. 6.2
ServiceCentral’s newly released product includes a new application framework that provides hooks throughout the application where custom code can be added, enabling maximum product customization to without costly changes to core code.
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