Keeping the customers happy and the overhead low is Warranty and Insurance 101. Unfortunately, achieving quarterly goals while maintaining long-term relations is not the easiest balance to achieve. Returns management software systems are what stand between the customer’s claim and the internal scrambling for optimal efficiency. While these systems should be there to guide the […]
There’s nothing quite like smooth operating logistics software. Of course, perfect applications don’t exist. But as return companies rush to keep up with competitors in 2022, there is a wide gap in the industry between software that adequately supports returns management processing and software that seriously harms it. Whether you’re a returns management service provider […]
It used to be that reverse logistics operations relied solely on wired telephones, DOS computers, and file cabinets for communication and organization. Now, product and claims information is visible on an interconnected front. But that doesn’t mean that administrative challenges are in the distant past. On the contrary, in fact. What companies used to organize […]
How do you reinvent reverse logistics? Find the man who coined the term, build a team of leaders from his 123 year-old company, partner with innovative technology companies, develop a solution that adapts to each unique customer, and focus on sustainability, not liquidation. At least, that’s how G2 is doing it.
From ServiceCentral CTO Jeff Foster: Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls.
HARTLAND, Wis., Aug. 24, 2020 — For customers at Batteries Plus Bulbs’ more than 700 stores across the country, the cell phone and tablet repair service they depend on is becoming an even smoother process thanks to RepairQ®. The software, which was created by ServiceCentral®, will help Batteries Plus Bulbs’ expert technicians provide an enhanced […]
While the health and well-being of our customers, employees, and communities is our top priority during the COVID-19 pandemic, we are taking critical measures to ensure your services continue without interruption. We’ve limited business travel and encouraged employees to leverage technology to hold business meetings whenever possible. ServiceCentral has always embraced a flexible work from […]
Purchase Order Updates New Statuses Auto Reconciliation Receiving Zero Items Supplier RMA # Ticket Item Search Optimization Inventory Lock System Phone Number Formatting on Tickets Inventory Count Sheet ®“ Inactive Catalog Items Inventory Valuation Reports ®“ Inactive Catalog Item filter Productivity Report Export Custom Forms Settings Inventory Import QBO Integration and Editing Catalog Items or […]
Software Solutions for Repair Service Businesses Click Image for Full Resolution ServiceCentral’s Repair Order Tracking Process Overview ServiceCentral’s software platform tracks and manages the the flow of product through the entire return and repair process, from RMA, initial receipt and triage, to repair, QA and shipment. Powerful administration tools enable your business to configure unlimited service, […]
One of the most significant features of Cloud Computing is the ability to operate specific instances of a software application on a shared environment while keeping processes and data organizationally separated. But what if you are a national or global organization that wants both the benefits of shared resources and business unit separation without losing […]
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