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Tag: customer service

The Hidden Power of Inventory Management: Boosting Efficiency and Customer Satisfaction in Service and Repair

When it comes to service and repair businesses, factors like technician skills, effective communication, and efficient turnaround times are often highlighted as key components of exceptional customer experience. While these aspects are indeed essential, there is another factor that significantly impacts customer satisfaction that is often overlooked: inventory management. Effective inventory management is critical for […]

ServiceCentral Merges with RepairQ

LOCAL SUPPORT OPTIONS IMPROVE TURNAROUND TIMES, INCREASING CUSTOMER SATISFACTION ServiceCentral & RepairQ merge to bring expanded software solutions for mobile and consumer electronics service organizations. “We can offer a connected warranty support network to organizations that need more localized service fulfillment® This post originally appeared on: https://www.prweb.com/releases/2017/10/prweb14807620.htm ATLANTA, GA ®“ Today, ServiceCentral Technologies, Inc. and RepairQ announced […]

Repair Depot Management with ServiceCentral (Infographic)

Software Solutions for Repair Service Businesses Click Image for Full Resolution ServiceCentral’s Repair Order Tracking Process Overview ServiceCentral’s software platform tracks and manages the the flow of product through the entire return and repair process, from RMA, initial receipt and triage, to repair, QA and shipment. Powerful administration tools enable your business to configure unlimited service, […]

Benefits of Streamlining Customer & Product Service Operations

Catapult your Customer Service Operations and After-Sales Product Support to the Next Generation with One Strategic Vision In recent years, the drive to increase overall business revenue from customer service programs and after-sales product support operations has become a top priority for many organizations.  The “why” is easy: It’s much less costly to keep and […]