March 12, 2021
RepairQ Women in Tech Customer Spotlight
Women working in tech are hard to come by. Women in tech repair are even more so. According to the Bureau of Labor Statistics, only 25% of those working in electronic equipment repair and maintenance are women. Anyone working in tech can tell you it takes an agile individual with determination to succeed in the [...]
March 8, 2021
We Belong in Tech
Although women are underrepresented in tech, making up only 25% of the workforce, more than a third of our employees at ServiceCentral are women.
February 18, 2021
RepairQ and TracPoint Make Managing Your Online Presence Easier
RepairQ and TracPoint are Bringing Better Social Management to Repair Shop Owners The power that social media wields when it comes to small businesses is undeniable and can be somewhat overwhelming. Trends and best practices change frequently and what may be considered good strategy one week could become passé the next. RepairQ’s all-in-one POS software seeks to [...]
February 16, 2021
RepairQ and CTIA Announce Scholarship Award Recipients
CTIA and RepairQ announced the recipients for the WISE Certification scholarship program launched in November. Three recipients were awarded scholarships based on their responses to essay questions focused on building customer trust, employee mentorship, and community involvement. 2021 WISE Certification Scholarship Recipients Single Store Derek Nunes PhoneSmart Sonora, CA Multi-Store Joshua Muir Experimax Franchisee West [...]
January 12, 2021
RepairQ® Takes the Stress out of Inventory Management
A recurring theme within RepairQ is the idea of combining multiple systems or processes into a single solution. Inventory management can be a time consuming, albeit essential, component of running a repair business. What you do and do not have on hand might be the difference between earning and losing business as well as great or mediocre [...]
November 16, 2020
RepairQ® Announces WISE™ Certification Scholarship Program
If you’re in the business of cell phone repair, you know the responsibility that comes with the job. The cell phone has become a lifeline for consumers and, when they break, we want them fixed by someone we can trust. But how do you, as a repair business or technician, prove your experience, dedication, and [...]
November 2, 2020
How Paragon Bay Uses ServiceManager to Drive Revenue
ServiceManager Customer Success When Bob Everest took over as Paragon Bay’s CEO in 2006, it was clear the company needed a systems overhaul in order to provide its customers with exceptional service and value. After a two month collaboration with Paragon, ServiceCentral’s ServiceManager platform delivered the team one solution that integrated seamlessly with its existing [...]
October 28, 2020
ServiceCentral Announces Completion of SOC 2 Compliance
ServiceCentral’s RepairQ® joined the ranks of elite SaaS companies in achieving SOC 2 attestation, adding audited confidence to its already solid system of controls and internal processes. The CPA firm Aprio provided the AICPA audit, specifically tailored for service providers that process and store customer data in the cloud. “Every company that stores sensitive data [...]
October 27, 2020
ServiceCentral Announces Completion of SOC 2 Compliance
From ServiceCentral CTO Jeff Foster: Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls.
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