ServiceManager Customer Success When Bob Everest took over as Paragon Bay’s CEO in 2006, it was clear the company needed a systems overhaul in order to provide its customers with exceptional service and value. After a two month collaboration with Paragon, ServiceCentral’s ServiceManager platform delivered the team one solution that integrated seamlessly with its existing […]
About ServiceCentral Technologies Inc. Sarah Lorenzen ServiceCentral’s RepairQ® joined the ranks of elite SaaS companies in achieving SOC 2 attestation, adding audited confidence to its already solid system of controls and internal processes. The CPA firm Aprio provided the AICPA audit, specifically tailored for service providers that process and store customer data in the cloud. […]
From ServiceCentral CTO Jeff Foster: Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls.
Derek Aleman The point of purchase is the most important square-footage within the walls of any storefront and can greatly impact the overall customer experience. The final stop on a customer’s journey and, with a little luck plus a lot of great customer service, it is a place they may find themselves again and again […]
Derek Aleman Ask any business owner what they want to see year after year and you’ll get one answer: growth. Without relevant data and analysis, however, there is no path to growth. What if the point-of-sale and workflow management software you’re already using could compile real-time data for your business and present it in visually […]
HARTLAND, Wis., Aug. 24, 2020 — For customers at Batteries Plus Bulbs’ more than 700 stores across the country, the cell phone and tablet repair service they depend on is becoming an even smoother process thanks to RepairQ®. The software, which was created by ServiceCentral®, will help Batteries Plus Bulbs’ expert technicians provide an enhanced […]
Do you want to grow your repair business? How exactly does Qsite Opportunities work? What are the benefits of using Qsite Opportunities? We thought so. That’s why RepairQ, the most trusted POS for repair shops, created the best marketing toolkit for your website called, Qsite. Qsite is a web app you embed in your marketing […]
The Business Problem The global pandemic has not only resulted in stay at home orders, overflowing ICUs and shutdown economies; it’s also uncovered critical gaps in OEMs’ and Service Providers’ IT systems. One industry that has seen an overwhelming need for more powerful solutions is healthcare. In addition, the OEMs and Service Providers supporting the […]
About ServiceCentral Technologies ATLANTA, Jul. 7, 2020®”ServiceCentral released its ServiceManager™ 8.0 upgrade today providing customers with enhanced usability and an improved user experience in time for increased return volumes during reopening. In designing the upgrade, ServiceManager developers worked closely with OEM, 3PL, and depot customers to understand their needs. “ServiceManager 8.0 delivers a modern, clean […]
An Interview with ServiceCentral’s Chief Operating Officer, Darrell Morales Darrell Morales calls himself a technologist and an analyst. Solving business problems with technology is his life’s work. We spoke about the vision behind ServiceManager’s most recent upgrade and how the platform is helping customers improve processes and profitability in diverse industries throughout the world. Tell […]
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