2016: Big Things Are Coming Team & Product Growth in 2015 What’s next for RepairQ in 2016? Know someone on your team who’d like to get the scoop on RepairQ? There’s never been a better time to join our community ®“ add them here! RepairQ has grown each year and 2015 was no exception. […]
Return Repairs Inventory Count Efficiency Customer Search Improvements Bug Fixes & Release Notes Continuous Development Updates Welcome to RepairQ 1.7.3! This release features Return Repairs, helping you more accurately process and track repairs returned for reworks. Inventory Count Improvements will speed up the process of assigning counts to staff and reconciling counts when they’re done. In […]
Week starting 11.16.2015 4440 ®“ Ticket progress counts (on the dashboard) fix for statuses where warning / critical limits are blank 4417 ®“ Fixed issue with system log where some attribute changes would show as a numerical ID instead of a readable name Week starting 11.30.2015 4556 ®“ Allow ticket “on hold / backorder® status at any time […]
Release 1.7.2.1 Highlights Customer Required Field Settings Customer Segment Welcome to RepairQ Version 1.7.2.1! Version 1.7.2.1 is a minor feature release that introduces a new settings page where you can define which Customer Fields are required fields, and there is a new Customer Segment field (for customer records) accompanied by new Sales by Customer Segment reports. Customer […]
Catapult your Customer Service Operations and After-Sales Product Support to the Next Generation with One Strategic Vision In recent years, the drive to increase overall business revenue from customer service programs and after-sales product support operations has become a top priority for many organizations. The “why” is easy: It’s much less costly to keep and […]
Week starting 10.26.2015 4544 ®“ Report Date Filters ®“ fix end/to date filter so that it uses the correct time again (end of the day) 4545 ®“ Negative priced item discounts ®“ fixed discount permissions behavior 4546 ®“ Fixed loading of refurb tickets that have a customer attached 4547 ®“ Fixed loading of ticket totals for tickets […]
Release 1.7.2 Highlights RMA Tracking Feature Ticket Discount Updates Ticket Item List Updates Release Notes Welcome to RepairQ Version 1.7.2! The 1.7.2 release centers around the new RMA Tracking Feature, and also features some significant improvements to ticket item management, as well as some new inventory reports. RMA Tracking Feature Ticket Discount Updates Ticket […]
Optimize Retail Repair Operations with Our Customizable Solution Click Image for Full Resolution Why Choose the ServiceCentral Platform? When it comes to effective after sales service and repair of products, retail service management can present unique challenges for your organization. Connecting disparate, but integral, systems and service networks, often times located in different cities in […]
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Already a standard-setting leader in 110+ countries throughout North America, Latin America, Europe and Asia Pacific, ServiceCentral has perfected a single-platform service management solution that allows clients to leverage global reach within one web-based hub. ServiceCentral understands that business operations, 3rd party vendor interaction, and regulatory compliance for a company’s product service return and repair […]
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