Depot Repair and Returns Management

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Software solutions uniquely tailored for depots handling returns and repairs.

We understand that managing returns and repairs from multiple channels with many unique requirements is challenging. We have successfully deployed software helping depots manage one or multiple services including: covering bulk, single unit, B2B and B2C, repair, refurbishment, return to customer, and return to stock. Our industry experts can help navigate your requirements, focus on efficient processes, and provide software that fits your depot needs to make it more proficient and profitable.

illustration of ServiceManager depot repairs solutions

Solutions Tailored for Depots

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Consult a team that is intimately knowledgeable with your business[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Consolidate multiple softwares and eliminate awkward processes[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Increase visibility on the shop floor and the board room[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Improve efficiency, profitability, and customer satisfaction[/ultimate_icon_list_item][/ultimate_icon_list]
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End-to-End Depot Management

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Handle RMA origination and authorizations[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Capture, triage, and process new requests[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Use automation and workflows to route to repair[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Maintain visibility through disposition or customer return[/ultimate_icon_list_item][/ultimate_icon_list]
illustration of depot standardized processing

Standardized Processes and Data Capture

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Track product, owners, and authorizing parties[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Track services, parts, and labor consumed[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Direct depot staff through divided workflows[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Capture and report triage and resolution data[/ultimate_icon_list_item][/ultimate_icon_list]

Check out a live demo to radically improve the way your business manages returns.

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Inventory Management