Depot Repair and Returns Management

For Service Providers

Software solutions uniquely tailored for depots handling returns and repairs.

We understand that managing returns and repairs from multiple channels with many unique requirements is challenging. We have successfully deployed software helping depots manage one or multiple services including: covering bulk, single unit, B2B and B2C, repair, refurbishment, return to customer, and return to stock. Our industry experts can help navigate your requirements, focus on efficient processes, and provide software that fits your depot needs to make it more proficient and profitable.

illustration of ServiceManager depot repairs solutions

Solutions Tailored for Depots

Consult a team that is intimately knowledgeable with your business
Consolidate multiple softwares and eliminate awkward processes
Increase visibility on the shop floor and the board room
Improve efficiency, profitability, and customer satisfaction

illustration of ServiceManager's end-to-end management

End-to-End Depot Management

Handle RMA origination and authorizations
Capture, triage, and process new requests
Use automation and workflows to route to repair
Maintain visibility through disposition or customer return

illustration of depot standardized processing

Standardized Processes and Data Capture

Track product, owners, and authorizing parties
Track services, parts, and labor consumed
Direct depot staff through divided workflows
Capture and report triage and resolution data

Check out a live demo to radically improve the way your business manages returns.

Solutions Overview

Inventory Management