Careers at ServiceCentral

Available Opening: Tulsa, OK

UX Researcher

Position Summary
The UX Researcher is responsible for studying our user base across three distinct products, helping to identify commonalities, trends, and needs. Working alongside the product team of Product Managers and UI Designers, the UX Researcher is responsible for understanding our customer business needs, conducting user research, creating user experience guidelines, promoting UX best practices, and advocating for our customers and end users.


  • Lead research initiatives using industry best practices to gather user information, conduct interviews and focus groups, and assimilate a coherent user voice
  • Collaborate with business analysts and engineers to meet customer and user requirements for both external paid projects and roadmap development
    Create user personas, stories, use cases, and journey maps to effectively convey experiences to stakeholders
  • Collaborate closely with UI designers to help translate research, requirements, and experience recommendations to ensure user needs are met through the application interface design.
  • Assist with prototyping to validate designs, gather user input, and advocate for change when needed
  • Keep up-to-date with emerging UX technologies, tools, trends and techniques
    Apply your expertise across our entire product portfolio and share knowledge across teams
  • Represent the voice of the user in all stages of product, from initial product conception to ongoing feature release cycles


  • Minimum 2 years of professional experience in a software product UX role
  • Bachelor’s Degree in Psychology, Sociology, Human-Computer Interaction, Information Science, UX Research/Design or related field
  • Experience advocating for UX and usability best practices to all levels of the organization
  • Experience maintaining comprehensive artifacts such as research data, user personas, writing guidelines, and application guides
  • Samples or portfolio of work demonstrating past experience
  • Excellent verbal and written communication skills to collaborate with technical and business stakeholders
  • Experience with wireframing, design, or prototyping not required but considered a plus

ServiceCentral respects the privacy of our employees, customers, and partners and is committed to protect information from internal and external threats. Information technology systems and data are valuable assets which are essential in supporting ServiceCentral’s strategic objectives. Effective information security management is critical in order to ensure the successful enablement and delivery of business functions and services. ServiceCentral is committed to preserving the confidentiality, integrity and availability of all physical and electronic assets.

As an employee of ServiceCentral, you will be provided access to systems and data that are appropriate for your role and job description. You are required to accept ServiceCentral’s Information Security and Privacy Policy concerning the acceptable use of ServiceCentral technology resources and information processing, email, instant messaging, Internet connections, and telecommunications. The policy also includes acceptable use of ServiceCentral financial data, trade secrets, customer data, consumer PII and employee PII that you are authorized to access. All employees are required to accept ServiceCentral’s Social Media Policy.

Compensation Package

  • Annual performance bonus
  • Generous paid time off policy
  • Health Insurance and 401K
  • Competitive compensation
  • Location: Tulsa, OK strongly preferred
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