RepairQ 1.17 includes two brand new features as well as some powerful enhancements. Headlining this release is a timely addition that will allow your repair shop to do more business online! In addition, we’ve made major enhancements to help improve customer check-in as well as searching, filtering, and managing your queue. Read below to learn more and be sure to register for one of our upcoming webinars on Tuesday, April 14th or Thursday, April 16th.
Approvals is a new feature that helps your repair shop request and record consumer consent for a repair. With the initial release of Approvals, you can configure your requirements once, then request consumers’ consent prior to or during a repair. Starting with a simple status change, choose how you want it delivered, and wait for a consumer to respond. Consumers can view, make notes, accept or reject your request for approval. Once accepted, your ticket status will update, allowing your staff to continue with approved repairs.
List Views in RepairQ have been completely overhauled in 1.17 including the look as well as tons of new functionality. Changes include new filters and fields, dramatically improved search, as well as the ability to customize, save, and share List Views.
Note: After the release, the look, functionality, as well as your default list filters will change. Filters have moved and their behaviors have changed slightly to allow for the addition of new and improved filters now and in the future. Additionally, Lists can now be customized by adding or removing columns of data. More details will be shared including training materials to help familiarize yourself with these improvements.
New improvements have been made to Custom Forms, helping take the responsibility off the employee to remember to gather important customer information. With this release, RepairQ will automatically present the appropriate form, rather than having to rely on your employees’ memory.
Ready for a new functionality that will make customer service easier? Ready for the ability to customize your service options with seamless integration into RepairQ? Check-In is a new feature that will give you these benefits and more. Here’s what it’s all about:
Whether your customer is arriving for their appointment, needs to pick up a repaired device, start a return, start a new repair, or buy something, RepairQ’s Check-In allows you to efficiently choose the right check-in process no matter the reason. This new check-in experience brings all of the path options into one place.
James is the Chief Business Development Officer for ServiceCentral, helping to positively influence the company’s brand and product direction based on our customer’s needs. When not in the office James loves to cycle around town, enjoy local beers, and play with his corgi.