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Al is responsible for ServiceCentral’s data center architecture and technology platforms, as well as implementation for our enterprise and global customers. Al is an information systems professional with over 30 years of experience.
February 4, 2025
RepairQ Australia: A GST Compliant POS For Aussie Repair Shops!
If you own or manage a repair shop in Australia, you’ve probably run into this problem: most point-of-sale (POS) and repair management systems are built for the U.S. market. That means frustrating workarounds for things like GST compliance, cash rounding, and local tax regulations—issues that slow you down when you should be focused on running your [...]
April 30, 2024
From Field to Office: The Comprehensive Capabilities of Modern Service Management Software
Modern service management software is an innovative tool that facilitates the crucial integration between field and office activities for optimal performance. Integrating field operations with office management has profound implications for overall business performance. It ensures consistent, real-time information flow, promotes collaboration, eliminates the need for separate databases, and improves decision-making. Integration is a process […]
April 23, 2024
How Reverse Logistics in Customer Satisfaction Fuels Business Success
Reverse logistics, a segment often overlooked in the traditional supply chain, has emerged as a critical element in enhancing customer satisfaction and fostering long-term loyalty. But what exactly is reverse logistics, and how does it intersect with customer satisfaction and loyalty? In this blog, we will read about the integral role of reverse logistics in […]
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