RepairQ is a web-based application, so all you need to get started is a web browser on your PC, Mac, or mobile device. Most typical peripherals like receipt printers, cash drawers, and barcode scanners work as well. See our hardware recommendations page for a full list of peripherals our customers recommend.

After signup, our team will put together your custom RepairQ app, database, and URL. You’ll receive a welcome email with your login credentials shortly after.

If you have selected an onboarding plan, you will be contacted by our onboarding team to discuss setup, customization, and implementation.

If you have not selected an onboarding plan, you will have access to our comprehensive Knowledge Base, Onboard the Q video series, and digital walk-thru content.

You can change OR cancel our standard, month-to-month plans at any time. You can save a premium if you upgrade to an annual plan, however limitations to upgrades and refunds may apply. If you have signed up for an annual plan and wish to cancel before your term has ended, certain penalties may apply.

We accept Visa, Mastercard, American Express, Discover, ACH, and PayPal.

Whether you are starting a new business or converting from a different point-of-sale system, getting up and running with a deep, repair-based retail management system can take some time. RepairQ Onboarding plans give you full access and one-on-one customized support from a dedicated onboarding specialist for up to 60 days. With three plans for different levels of support, let us guide you in setting up processes and business rules to help you grow your business!

For corporate and franchise accounts, we offer custom onboarding services. Contact us for more details at sales@repairq.io.

RepairQ allows you to import several different types of data: customers, staff, catalog of products, labor, parts, etc., as well as your current inventory levels. You can even import new purchase orders and tickets once you get started.

All imports are available to anyone, however, if you need assistance converting to our format or just don’t have the time, the Onboarding Pro plan provides conversion and import assistance from our team.

RepairQ can be used on as many computers as you want. There is one simple price for each store using RepairQ. There is no additional charge for extra workstations or payment terminals.

The Essential Plan comes with 5 users per location. Each additional user is $5 per month. The Advanced and Professional Plans include 10 users, so you won’t need to worry about additional costs for each user.

While we love small business, RepairQ is built with corporate and franchise business models in mind. Our business development team will work with you to create a sustainable and scalable solution that will create a strong ROI. If you have 10 or more retail locations, let’s visit.

We are constantly planning, evaluating, building, and launching new features based on industry research, customer feedback, and consultation from key industry leaders. If you don’t see it listed, we may have it already or plan to add it soon! If you’re looking for custom integrations or other solutions, contact our Business Development team today to discuss how RepairQ can power your custom requirements.