October 26, 2015
Live updates after 1.7.2
Week starting 10.26.2015 4544 – Report Date Filters – fix end/to date filter so that it uses the correct time again (end of the day) 4545 – Negative priced item discounts – fixed discount permissions behavior 4546 – Fixed loading of refurb tickets that have a customer attached 4547 – Fixed loading of ticket totals for tickets [...]
October 16, 2015
1.7.2 Release
Welcome to RepairQ Version 1.7.2! The 1.7.2 release centers around the new RMA Tracking Feature, and also features some significant improvements to ticket item management, as well as some new inventory reports. Release 1.7.2 Highlights RMA Tracking Feature Ticket Discount Updates Ticket Item List Updates RMA Tracking Feature We created a new set of [...]
October 8, 2015
Our Solution: The Retail Service Management Process (Infographic)
Optimize Retail Repair Operations with Our Customizable Solution Click Image for Full Resolution Why Choose the ServiceCentral Platform? When it comes to effective after sales service and repair of products, retail service management can present unique challenges for your organization. Connecting disparate, but integral, systems and service networks, often times located in different cities in […]
October 6, 2015
Engaging recent customers: Reputation
A key to success in local retail and service has always been, and always will be, customer service. There’s no doubt that your local repair business thrives on reputation built by, not only good service, but also clear communication and confidence established through regular, constructive customer communication. It’s a fact. Regardless of how exceptional your service is, [...]
October 2, 2015
Cloud Service Management Solution to Unify Global Service Networks
Already a standard-setting leader in 110+ countries throughout North America, Latin America, Europe and Asia Pacific, ServiceCentral has perfected a single-platform service management solution that allows clients to leverage global reach within one web-based hub. ServiceCentral understands that business operations, 3rd party vendor interaction, and regulatory compliance for a company’s product service return and repair […]
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