Repair and Service Ticket Tracking

Track the complete repair workflow of cell phones, computers, and other devices from check-in to checkout.

Repair Intake

Bring customers from appointments, quotes, or walk-ins directly into a check-in process that combines customer, equipment, issues, diagnostics, and sales together in a workflow modeled by the pros.

  • Add customers and equipment for repair
  • Use checklists or integrated diagnostic tools to capture equipment condition
  • Suggest service, parts, and retail to your customer on the fly
  • Capture customer confirmations with electronic forms and signatures
  • Collect deposits and any other required information

Repair Queue

Maintaining effective tracking in a high-volume repair shop isn’t always simple. You have dozens, if not hundreds of customers and devices, including back-orders, reworks, and refurbishments. That’s why RepairQ® has perfected the queue.

  • Track all tickets in the Queue based on status and priority.
  • Quickly view what’s important to techs, sales reps, and management.
  • Easily search your Queue for any ticket, anywhere.
  • Transfer tickets or easily check one in and get to work.

Repair Tech Process

Technicians are the key to a successful repair shop. The Repair Tech Process empowers techs to capture issues and resolutions, and then report proper next steps to their team.

  • Assign and track techs to each ticket
  • Create and track your unique workflow with statuses and forms
  • Easily search or scan to add labor and parts
  • Capture technician notes and resolutions

Customer Communication

Every successful repair retailer ensures their customers are communicated to along each step of the journey, no matter how small. RepairQ has made customer communication easy.

  • Illustrate diagnostic results to customers through Qpop™ tablet app
  • Present customer with service recommendations and price for approval
  • Provide real-time updates on repair status using Qsite™ customer portal
  • Automatically send emails and texts based on rules you create

Servicing with Qpop

With Qpop, RepairQ’s point-of-purchase app, show service estimates and capture electronic authorization and waiver signatures.