What Repair Tracking Means to Clients & Customers

Repair tracking software can take your customer relations and partnerships to the next level. Whether you’re a vendor outsourced by an OEM or you work primarily independently, the ability to see repair ticket statuses and updates (including automation features) is hardly a luxury at this point in the modern commercial world – it’s a necessity.

This post will cover the significant ways service repair software can assist your transactions from initial order through fulfillment, specifically via repair order tracking features. Continue reading for more information.

Queues Designed for Effective High-Volume Order Tracking

As you browse repair tracking software, take a look at how the software sets up order queues. Not every system is built for every repair shop. A good queue will track your orders by status and priority, providing the ability to filter and sort as needed.

Simplicity is also an important factor here. You shouldn’t have to go into your queue interface and scroll through pages and pages of information, squinting your eyes, click around aimlessly, etc. The orders you need should be only a few seconds away, allowing you to get right back to your customer or repair work.

What It Means for Them

Better queues for you means easier access to statuses for customers and less time spent scratching your head or connecting with a tech worker to figure out a status.

Create & Customize Workflows

Between vacation days and experience level, certain techs will be better suited for a repair job than others. There are also standards to uphold that will vary from model to model. Your tracking software should not only help you prioritize assignments to your tech workers, it should also allow customization throughout the ticket’s life, providing insight into the order history, next step actions, and advocated for best practices.

What It Means for Them

Internal visibility is just as important as external. When your people can know exactly what is needed to keep the job moving and done right, it will show to your customers and partners.

Tip: As you implement a workflow, add approval requirements throughout. This way, you gain visibility on what’s being done to broken products, product part flow, and employee performance. It can also help prevent worker error and improve on service quality for the sake of the customer.

Communicate at Every Step of the Repair Journey

To some, this element may seem obvious, but we would be remiss if we didn’t cover communication. Communication in the modern commercial world is of utmost importance. In fact, it may be the most important element of your business.

On the list of what keeps customers coming back, communication reigns at the heart of the matter. Customers want to be informed, they want to be heard, and they want their questions answered quickly and accessibly.

What It Means for Them

When you provide a customer interface for status updates and tracking information on ticket orders, you provide customers with the peace of mind that they’ve come to expect from the retail and service industries. You provide them with the communication necessary for a forthright experience, and they will appreciate it.

Repair Shop Software That Supports Every Area of Your Operation

RepairQ provides software for repair shops who need a better integrated system for order processing, inventory management, and transactions.

Additionally, RepairQ POS software integrates seamlessly with some of the industries top payment processors as well as inventory management features that keep your backroom organized. Check out our point-of-sale solutions and repair management features for more information.

Our products provide repair shop owners the tools necessary to better focus on what matters: the customer’s needs. Ready to get started? Contact us by using the form below.