March 12, 2021
RepairQ Women in Tech Customer Spotlight
Women working in tech are hard to come by. Women in tech repair are even more so. According to the Bureau of Labor Statistics, only 25% of those working in electronic equipment repair and maintenance are women. Anyone working in tech can tell you it takes an agile individual with determination to succeed in the [...]
February 16, 2021
RepairQ and CTIA Announce Scholarship Award Recipients
CTIA and RepairQ announced the recipients for the WISE Certification scholarship program launched in November. Three recipients were awarded scholarships based on their responses to essay questions focused on building customer trust, employee mentorship, and community involvement. 2021 WISE Certification Scholarship Recipients Single Store Derek Nunes PhoneSmart Sonora, CA Multi-Store Joshua Muir Experimax Franchisee West [...]
January 12, 2021
RepairQ® Takes the Stress out of Inventory Management
A recurring theme within RepairQ is the idea of combining multiple systems or processes into a single solution. Inventory management can be a time consuming, albeit essential, component of running a repair business. What you do and do not have on hand might be the difference between earning and losing business as well as great or mediocre [...]
November 16, 2020
RepairQ® Announces WISE™ Certification Scholarship Program
If you’re in the business of cell phone repair, you know the responsibility that comes with the job. The cell phone has become a lifeline for consumers and, when they break, we want them fixed by someone we can trust. But how do you, as a repair business or technician, prove your experience, dedication, and [...]
October 28, 2020
ServiceCentral Announces Completion of SOC 2 Compliance
ServiceCentral’s RepairQ® joined the ranks of elite SaaS companies in achieving SOC 2 attestation, adding audited confidence to its already solid system of controls and internal processes. The CPA firm Aprio provided the AICPA audit, specifically tailored for service providers that process and store customer data in the cloud. “Every company that stores sensitive data [...]
July 20, 2020
Key Takeaways from CouchCon’s Importance of Leadership
Previous Session | July 9, 2020 There is no shortage of books, blogs and inspirational material on the topic of leadership. Especially in the business world, leadership is an aspect of day-to-day existence that is often dissected and disseminated through every form of media imaginable. Hundreds of theories, schools of thought and suggestions for execution exist and, [...]
June 23, 2020
CouchCon: The Importance of Leadership
Previous Session | July 9, 2020 Throughout the past six months, our professional and personal futures feel as uncertain as ever. Businesses have experienced unimaginable disruption, and some won’t survive. The scale of recent events has meant that none of us are immune to the current state of our country, our communities, our businesses, and our teams. [...]
April 27, 2020
CouchCon: Taking Your Business in Unconventional Directions
Previous Session | May 7, 2020 The coronavirus has turned our world upside down. Many businesses in the repair industry have been forced to shut their doors and stop serving customers. It seems that others will have to shut their doors for good. Those shops that can be flexible and innovate to find new ways of doing [...]
March 18, 2020
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