September 22, 2020
Qpop™ Delivers Unmatched Customer Experience
The point of purchase is the most important square-footage within the walls of any storefront and can greatly impact the overall customer experience. The final stop on a customer’s journey and, with a little luck plus a lot of great customer service, it is a place they may find themselves again and again when the [...]
September 2, 2020
Bring Your Data to Life with RepairQ’s Business Intelligence Reporting Features
Ask any business owner what they want to see year after year and you’ll get one answer: growth. Without relevant data and analysis, however, there is no path to growth. What if the point-of-sale and workflow management software you’re already using could compile real-time data for your business and present it in visually striking and [...]
August 26, 2020
Company Rolls Out RepairQ to Improve Customer Experience
HARTLAND, Wis., Aug. 24, 2020 -- For customers at Batteries Plus Bulbs' more than 700 stores across the country, the cell phone and tablet repair service they depend on is becoming an even smoother process thanks to RepairQ®. The software, which was created by ServiceCentral®, will help Batteries Plus Bulbs' expert technicians provide an enhanced [...]
August 5, 2020
Use RepairQ’s Built-in Marketing Toolkit to Convert More of Your Website Visitors to Customers
Do you want to grow your repair business? We thought so. That’s why RepairQ, the most trusted POS for repair shops, created the best marketing toolkit for your website called, Qsite. Qsite is a web app you embed in your marketing website to drive leads, track conversions and build customer loyalty; all synced with RepairQ. [...]
July 30, 2020
Reverse Logistics Management Solutions for the Medical Industry
The Business Problem The global pandemic has not only resulted in stay at home orders, overflowing ICUs and shutdown economies; it’s also uncovered critical gaps in OEMs’ and Service Providers’ IT systems. One industry that has seen an overwhelming need for more powerful solutions is healthcare. In addition, the OEMs and Service Providers supporting the [...]
July 6, 2020
ServiceManager 8.0 Gives Customers an Updated Experience as Returns Increase
ATLANTA, Jul. 7, 2020—ServiceCentral released its ServiceManager™ 8.0 upgrade today providing customers with enhanced usability and an improved user experience in time for increased return volumes during reopening. In designing the upgrade, ServiceManager developers worked closely with OEM, 3PL, and depot customers to understand their needs. “ServiceManager 8.0 delivers a modern, clean user experience that [...]
July 6, 2020
ServiceManager 8.0: Helping OEMs, 3PLs, and Service Depots Improve Customer Satisfaction
An Interview with ServiceCentral’s Chief Operating Officer, Darrell Morales Darrell Morales calls himself a technologist and an analyst. Solving business problems with technology is his life’s work. We spoke about the vision behind ServiceManager’s most recent upgrade and how the platform is helping customers improve processes and profitability in diverse industries throughout the world. Tell [...]
June 8, 2020
ServiceCentral Helps Establish Industry Standard for Grading Pre-Owned Wireless Devices
WASHINGTON – CTIA, the wireless industry association, today announced a common industry-wide standard for evaluating pre-owned wireless devices. Established by CTIA’s Reverse Logistics and Service Quality (RLSQ) Working Group, the voluntary standard is the first of its kind to be introduced by companies representing the full wireless ecosystem, including device suppliers, wireless operators, insurance companies, [...]
June 8, 2020
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