April 13, 2021
Earth Month Kickoff
ServiceCentral is taking a look at e-waste as the kickoff for our Earth Month celebration. Find out how big of a problem it is and what you can do about it.
March 31, 2021
G2: A new solution evolves from a tradition of reverse logistics excellence
How do you reinvent reverse logistics? Find the man who coined the term, build a team of leaders from his 123 year-old company, partner with innovative technology companies, develop a solution that adapts to each unique customer, and focus on sustainability, not liquidation. At least, that’s how G2 is doing it.
March 8, 2021
We Belong in Tech
Although women are underrepresented in tech, making up only 25% of the workforce, more than a third of our employees at ServiceCentral are women.
November 2, 2020
How Paragon Bay Uses ServiceManager to Drive Revenue
ServiceManager Customer Success When Bob Everest took over as Paragon Bay’s CEO in 2006, it was clear the company needed a systems overhaul in order to provide its customers with exceptional service and value. After a two month collaboration with Paragon, ServiceCentral’s ServiceManager platform delivered the team one solution that integrated seamlessly with its existing [...]
October 27, 2020
ServiceCentral Announces Completion of SOC 2 Compliance
From ServiceCentral CTO Jeff Foster: Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls.
August 26, 2020
Company Rolls Out RepairQ to Improve Customer Experience
HARTLAND, Wis., Aug. 24, 2020 -- For customers at Batteries Plus Bulbs' more than 700 stores across the country, the cell phone and tablet repair service they depend on is becoming an even smoother process thanks to RepairQ®. The software, which was created by ServiceCentral®, will help Batteries Plus Bulbs' expert technicians provide an enhanced [...]
July 30, 2020
Reverse Logistics Management Solutions for the Medical Industry
The Business Problem The global pandemic has not only resulted in stay at home orders, overflowing ICUs and shutdown economies; it’s also uncovered critical gaps in OEMs’ and Service Providers’ IT systems. One industry that has seen an overwhelming need for more powerful solutions is healthcare. In addition, the OEMs and Service Providers supporting the [...]
July 6, 2020
ServiceManager 8.0 Gives Customers an Updated Experience as Returns Increase
ATLANTA, Jul. 7, 2020—ServiceCentral released its ServiceManager™ 8.0 upgrade today providing customers with enhanced usability and an improved user experience in time for increased return volumes during reopening. In designing the upgrade, ServiceManager developers worked closely with OEM, 3PL, and depot customers to understand their needs. “ServiceManager 8.0 delivers a modern, clean user experience that [...]
July 6, 2020
Our website uses cookies as further described in our